eRefunds: Refunds and Disbursements 'Delivered Your Way'
Dallas County Community Colleges are proud to introduce eRefunds
, a new student disbursement and refund system designed to better serve your needs.
What Is eRefunds?
eRefunds is a service that the colleges of DCCCD are partnering with to process and distribute refunds and disbursements to students. This includes financial aid disbursements, refunds, grants and any other payments you may be owed.
eRefunds replaces our former vendor, Higher One
. eRefunds allows you to receive refunds and disbursements "Delivered Your Way."
The software that connects DCCCD to the eRefunds service is called Heartland/TouchNet
, and the eRefunds refund processor and student support hotline is called Heartland/ECSI
. You will see both names as you use the various functions of eRefunds.
How Does eRefunds Work?
eRefunds lets you designate your own bank account where all your refunds and disbursements can be directly deposited.
If you do not have a bank account, don't worry — we will mail your disbursements and refunds to you in a check to the address we have on file for you.
The best part is you can open a bank account wherever you choose. By shopping around at local banks and credit unions, you can find the bank and terms that fit your needs.
You will no longer have to wait for a card to arrive in order to choose your refund preference. You will no longer have to remember your "shared secret word."
How Do I Request Direct Deposit?
It's easy! All you need is your bank account number and routing number. When you have located that information:
- Log in to eConnect.
- Click on the eRefunds link. This will take you to the TouchNet website.
- Enter your eRefunds login, which is e(student ID number)@student.dcccd.edu (example: email@example.com), and your eConnect password.
(Note: If you are also an employee of the district, your eRefunds login will use your 3x4 login ID (example: firstname.lastname@example.org); you will still use your eConnect password.)
- Click on the tab that says "eRefunds".
- Follow the instructions on the screen to sign up for direct deposit to your checking account or prepaid/reloadable card.
Does eRefunds Charge Any Fees?
No. Students do not pay any fees to use eRefunds.
Need a Checking Account or a Reloadable Card?
If you don't have an account already, see our list of financial institutions that offer students checking accounts and reloadable cards
that can be used for direct deposit.
Can I Change My Refund Preference Later?
Absolutely. You can log in to the system and provide new direct deposit information for a different checking account or prepaid/reloadable card, switch from direct deposit to paper check or switch from paper check to direct deposit at any time. Just log in to eRefunds following the first four steps listed above, and click on the green button that says "Choose Your Refund Delivery Method".
What If I Want to Keep My Higher One Account?
If you want to keep your Higher One student account, you can. If you want to, you can enter the account number and routing number for that account in eRefunds to have your refunds and disbursements deposited there. Visit our Higher One page
for more information.
I Moved, and I Need to Update My Address. What Should I Do?
Visit the El Centro College Registrar’s Office. They will require a photo ID and address verification documents. Ask the Registrar’s Office exactly what they need.
- Live chat with the Heartland ECSI (eRefunds) customer service team
- Call Heartland ECSI (eRefunds) at 844-760-6052 or
- Email the Heartland ECSI (eRefunds) student support center at email@example.com.